What Is Crowdmade?
Glad you asked! We're a small team who partner together with creators to produce high quality merchandise for their fans. We believe in supporting creators to create the content they love and connect with the fans that love them. We do our best to handle all of the work involved in creating, selling, fulfilling, and supporting merchandise sales so our creators can focus on making great content.
If you need help with an order please visit our support portal first. After you lookup your order you'll be able to submit customer service requests to us. You can reach our support portal here, or use the link provided in your order confirmation email to skip straight to your specific order help page. By using our portal we're able to get you the fastest resolution by knowing all of the details of your order as soon as you contact us.
If it has been less than 24 hours since you made your purchase you can cancel your item through our help portal. You'll need to look up your order with your order number and email address.
Alternatively you can use the link in your order confirmation email to skip through the order lookup tool: Cancel your order
Unfortunately if it has been more than 24 hours since you ordered your item we can no longer cancel it. This is due to the nature of our made-to-order model. After the 24 hour period our systems have begun to process your orders and often cannot stop the production of your item.
Once you receive your item you may contact customer service to return it. You can view our return policy here.
Depending on the type of item manufacturing times vary. Please check product page for the most accurate information on when a specific product will ship.
We do our best to make sure you get exactly what you ordered. If there is an issue with your order we will have it reprinted and reshipped, at no charge to you. If you have an issue with your order please do not hesitate to reach out to us via our support portal.
If for whatever reason your order was marked as Delivered and not actually received, please allow 5 business days to pass before submitting a support ticket. Local post offices are sometimes inaccurate with this statement. If you have still not found your order, please do check with your neighbors and get in touch with your local post office.
Crowdmade is not responsible for inaccuracies made by mail carriers and will be unable to refund or replace orders unless tracking indicates that they have been lost.